Terms of Service

Introduction

These Terms of Service ("Terms") are a binding agreement between you and Cleve Sdn. Bhd. (Reg: 202301049149) ("Cleve", "we", "us"). They govern your access to and use of Cleve’s apps, websites, and services (the "Services"). By using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization and that “you” includes the organization.

Changes

We may update these Terms from time to time. If changes are material, we will provide reasonable notice (for example, via the app, email, or this page). The updated Terms will be effective on the stated date. Your continued use after the effective date constitutes acceptance.

Privacy

Our handling of personal data is described in our Privacy Policy. We only use your data as necessary to operate the Services, provide features you enable, improve quality and safety, and comply with law.

Acceptable Use

• No unlawful, infringing, harmful, deceptive, or abusive activity.
• No reverse engineering, scraping, automated collection, or circumventing access controls.
• No attempting to overload, disrupt, or interfere with the Services.
• No using the Services or Outputs to train competing models or services without our prior written consent.
• No fully automated decision-making that produces legal or similarly significant effects on individuals without appropriate human oversight.

User Content and AI Output

You retain ownership of content you create, upload, or provide to the Services ("User Content") and of model-generated output you receive through the Services ("Output").

You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display User Content and Output as needed to provide the Services, maintain security, prevent abuse, and improve the Services as described in the Privacy Policy. We do not claim ownership of your User Content or Output.

You are responsible for your User Content and for ensuring you have necessary rights to provide it. Output may be inaccurate or incomplete; review before relying on it. Do not use Output as the sole source for professional advice.

Paid Features and Billing

Some features require a paid subscription or purchase. Prices, billing cycles, and applicable taxes are shown at checkout. If you enroll in a subscription, it auto-renews at the then-current price unless you cancel before the renewal date via your account or platform settings. We may change pricing with reasonable notice; changes take effect on your next billing cycle.

Payments are processed by our payment partner (e.g., Stripe); we do not store full payment card details. Subject to applicable law, fees are non-refundable except where we state otherwise or are legally required to provide a refund.

Termination

You may stop using the Services at any time. We may suspend or terminate access if you violate these Terms, if needed to protect the Services or other users, or where required by law. Upon termination, your right to use the Services ends, but provisions intended to survive (including ownership, disclaimers, limitations of liability, and governing law) will continue.

Disclaimers and Limits

The Services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. We do not warrant that the Services will be uninterrupted or error-free, or that content or Output will be accurate or reliable.

To the maximum extent permitted by law, neither Cleve nor its affiliates will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, or goodwill, arising out of or related to your use of the Services. Our total liability for all claims in any 12-month period will not exceed the amounts you paid to Cleve for the Services in that period.

Governing Law and Venue

These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. You and Cleve submit to the exclusive jurisdiction of the courts of Malaysia for any dispute arising out of or relating to these Terms or the Services.

Contact

Cleve Sdn. Bhd. (Reg: 202301049149)
Email: support@cleve.ai
Address: Klang, Selangor, Malaysia